Shipping policy

SHIPPING POLICY

Last updated: 27.07.2026

1. Shipping Destinations

We ship to: Slovenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and to Norway, Switzerland, and the United Kingdom.

2. Carrier and Dispatch

Orders are dispatched from Slovenia via Pošta Slovenije and, for international deliveries, its partner postal and courier networks in the destination country. Orders are processed within [1–3] business days of order confirmation. You will receive a dispatch confirmation by email, including tracking information where available for the selected destination.

3. Delivery Times

Estimated delivery times after dispatch: Slovenia [1–3] business days; European Union destinations [3–10] business days; Norway, Switzerland, and the United Kingdom [5–15] business days. All delivery times are estimates and not guaranteed; delays may occur due to carrier operations, customs processing, or circumstances beyond our control. If a statutory maximum delivery period applies and is exceeded, you may exercise your rights under applicable consumer law.

4. Shipping Costs

Shipping costs depend on the destination and are displayed at checkout before you submit your order. Shipping is charged in addition to product prices unless expressly stated otherwise.

5. Customs, Duties, and Import Taxes (Non-EU Destinations)

For deliveries to destinations outside the customs territory of the European Union — including the United Kingdom, Norway, and Switzerland — the shipment may be subject to customs duties, import VAT, or carrier handling fees in the destination country. These charges are borne by the recipient and are collected by the carrier or customs authority; they are not included in our prices or shipping fees. Customs processing may extend delivery times.

6. Delivery Problems

If your tracking shows no movement for an unusually long period, or if the shipment is returned to us as undeliverable (e.g., incorrect address provided, uncollected shipment), please contact us at [E-NASLOV]. Where a shipment is returned due to an incorrect address provided by the customer or non-collection, re-dispatch may be subject to payment of new shipping costs.

7. Damage in Transit

The risk of loss or damage passes to you upon delivery. If a shipment arrives visibly damaged, please document the damage (photographs of the packaging and contents), retain the packaging, and notify us at info@unplugged-sleeve.com as soon as reasonably possible so that we can resolve the matter with you and the carrier.